Building and Sustaining a World Class Software Quality Organisation

The ultimate challenge for any software organization is to build a Quality Management system that can guarantee performance on key deliverables of quality, cost and schedule. A balanced approach of utilizing the three dimensions of process, people and technology is essential. This can be achieved by leveraging on the existing frameworks of ISO, SEI and Six Sigma. This keynote speech brings forward the essence of putting process in place, improving process maturity using SEI-CMM framework and driving continuous improvement using Six Sigma methodology. Leveraging on current technology to institutionalize the process and a very important aspect of building competency centric workforce practices to improve organizational performance is also discussed.